30-Day Free Return Policy

At Handscale, we want you to feel completely confident about your purchase. If your rug isn’t the right fit for your space or expectations, we offer a 7-Day Free Return Policy.

From the date of delivery, you have 7 days to request a return. Eligible returns can be shipped back using a prepaid return shipping label, making the process simple and convenient.

✅ Return Eligibility

To be eligible for a return, the rug must be:

• In the same condition in which you received it
• Unused and unworn
• Free from stains, damage, or signs of use
• With original tags, where applicable
• In its original packaging, where possible

📝 How to Initiate a Return

To request a return, please contact the Handscale customer support team with:

• Your order number
• The reason for your return
• Photos of the product, if requested

Our team will review your request and provide the return instructions and a prepaid shipping label when applicable.

📦 Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it is delivered.

If you receive a damaged, defective, or incorrect item, please contact us promptly and provide clear photos of:

• The rug
• The affected or damaged area
• The packaging, if applicable

Our team will review the information and help determine the appropriate resolution.

Transit/Carrier Damage:

If your rug appears to have been damaged during transportation, we will review the photos and available shipment information to verify the damage. If the damage is confirmed to have occurred during transit, you may not be required to return the damaged item. We will provide further instructions after completing our review.

For defective, incorrect, or other product-related issues that are not confirmed as transit damage, the item may need to be returned before a replacement or refund can be processed. A prepaid return label will be provided when applicable.

💰 Refunds

Refund Processing:

Once your returned item is received and inspected, approved refunds will generally be processed within 3 business days, unless we confirm that a return is not required.

Bank Processing:

After the refund is issued by Handscale, please allow approximately 5–7 business days for the amount to appear in your original payment method. Processing times may vary depending on your bank or payment provider.

Need Help?

If you have questions about a return or refund, please contact Handscale Customer Support with your order number, and our team will assist you.