Last updated: October 9, 2026

Overview

This website is operated by Handscale. Throughout the site, the terms “we,” “us,” and “our” refer to Handscale. Handscale offers this website, including all information, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of the terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced herein or available through hyperlinks. These Terms apply to all users of the website, including browsers, customers, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, you may not access the website or use our services.

We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. Your continued use of the website following the posting of changes constitutes acceptance of those changes to the extent permitted by applicable law.

Section 1 — Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your jurisdiction or have the necessary consent to allow any minor dependents under your supervision to use this website.

You may not use our products or services for any illegal or unauthorized purpose. You must comply with all applicable laws and regulations when using our website.

You must not transmit viruses, malicious code, or any other material that could damage or interfere with the website or its services.

Any violation of these Terms may result in the suspension or termination of your access to our services, subject to applicable law.

Section 2 — General Conditions

We reserve the right to refuse service to anyone for any lawful reason, subject to applicable law.

You understand that information or content you submit, excluding payment card information, may be transferred across various networks and adapted to technical requirements. Payment information is handled through applicable payment processing systems and security measures.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our website, products, or services without our prior written permission.

The headings used in these Terms are included for convenience only and do not limit or otherwise affect the interpretation of these Terms.

Section 3 — Accuracy of Information

We make reasonable efforts to ensure that the information on our website is accurate, complete, and up to date. However, we do not guarantee that all information will always be accurate, complete, or current.

Product descriptions, photographs, dimensions, materials, availability, and other information are provided for general guidance. If you have questions about a product before purchasing, please contact us for clarification.

We reserve the right to modify website content at any time without an obligation to update previously published information, except where required by law.

Section 4 — Modifications to Products, Services, and Prices

Prices for our products and services may change without prior notice.

We reserve the right to modify, suspend, or discontinue any product, service, or website feature at any time, subject to applicable law and any obligations relating to orders already accepted.

Handscale will not be responsible for changes to product availability or pricing except as required by applicable law or expressly agreed with the customer.

Section 5 — Products and Services

Handscale offers handmade rugs, carpets, home décor products, musical instruments, and other products as displayed on our website.

Certain products may be available exclusively online and may be offered in limited quantities. Returns and exchanges are subject to our published Refund Policy.

Product Appearance and Craftsmanship

We make reasonable efforts to display our products, colours, materials, and details as accurately as possible. However, the appearance of a product may vary depending on your screen settings, lighting, photography, and device.

Handmade products may have minor variations in colour, texture, dimensions, weave, pattern, or finish due to the nature of traditional craftsmanship and the materials used. Such variations may be inherent characteristics of handmade products rather than defects.

If exact dimensions, colours, materials, or other specifications are essential to your purchase, please contact us before placing your order.

Product Availability

We reserve the right to limit quantities, restrict sales where legally permitted, discontinue products, or update product descriptions and prices.

We do not guarantee that every product or service will meet every individual expectation. Any rights you have under applicable consumer protection laws remain unaffected.

Section 6 — Orders, Billing, and Account Information

We reserve the right to refuse, limit, or cancel orders where permitted by law, including orders that appear to involve fraud, unauthorized transactions, pricing errors, or resale activity that violates our policies.

If we make a material change to or cancel an order, we may attempt to notify you using the email address, telephone number, or billing information provided at checkout.

You agree to provide current, complete, and accurate purchase and account information for all transactions. You are responsible for keeping your contact and account information up to date so that we can process your orders and contact you when necessary.

Please review our Shipping Policy and Refund Policy for further information about order processing, delivery, cancellations, returns, and refunds.

Section 7 — Third-Party Tools

We may provide access to third-party tools or services that we do not own, operate, or control.

Such tools are provided on an “as available” basis, subject to the applicable third-party provider's terms and conditions.

Your use of third-party tools is at your own discretion. You should review the relevant provider's policies before using these services.

Any new features or services added to our website will also be subject to these Terms, unless otherwise stated.

Section 8 — Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Handscale.

We are not responsible for the content, accuracy, policies, or practices of third-party websites. Visiting or interacting with those websites is at your own discretion.

Please review the relevant third party's terms and privacy policy before engaging in transactions or sharing personal information with them.

Questions or complaints regarding third-party products or services should be directed to the relevant provider.

Section 9 — Customer Feedback and Submissions

If you submit reviews, comments, suggestions, photographs, or other materials to us, you confirm that you have the right to share those materials and that doing so does not violate another person's rights or applicable laws.

By submitting content to us, you grant Handscale permission to use, reproduce, display, and share that content for purposes related to our business, marketing, and customer communication, subject to applicable law and any permissions or restrictions agreed with you.

We may remove content that we reasonably consider unlawful, misleading, abusive, offensive, or in violation of another person's rights or these Terms.

You must not submit false information, impersonate another person, or upload malicious code through our website.

Section 10 — Personal Information

Your submission of personal information through our store is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, store, and protect your personal information.

Section 11 — Errors and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, or availability.

We reserve the right to correct such errors and update information when necessary.

Where an error materially affects an order, we will handle the matter in accordance with applicable law and our obligations to the customer. We will not use this provision to remove rights that cannot legally be excluded.

Section 12 — Prohibited Uses

You may not use our website or its content:

• For any unlawful purpose.
• To violate applicable laws or regulations.
• To infringe our intellectual property rights or those of others.
• To harass, abuse, threaten, defame, or discriminate against others.
• To submit false, misleading, or fraudulent information.
• To upload viruses, malicious code, or harmful software.
• To collect or misuse other users' personal information.
• To send spam, phishing messages, or other unauthorized communications.
• To interfere with website security or functionality.
• To copy, scrape, reproduce, or commercially exploit website content without authorization.

We reserve the right to restrict or terminate access to our website for violations of these Terms, subject to applicable law.

Section 13 — Disclaimer of Warranties and Limitation of Liability

We make reasonable efforts to keep our website and services available and functioning properly. However, we do not guarantee that access will always be uninterrupted, timely, secure, or error-free.

To the extent permitted by applicable law, the website and its services are provided on an “as available” basis.

Nothing in these Terms excludes or limits any warranty, liability, or consumer right that cannot legally be excluded or limited under applicable law.

To the maximum extent permitted by law, Handscale will not be liable for indirect or consequential losses arising from the use of our website or services where such liability may lawfully be excluded.

This section does not limit any liability that cannot be excluded under applicable law, including any mandatory consumer protection rights.

Section 14 — Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Handscale and its relevant representatives, employees, and service providers harmless from third-party claims and reasonable costs arising directly from your unlawful use of our website, your violation of these Terms, or your infringement of another person's rights.

This provision does not apply to the extent that a claim results from Handscale's own acts or omissions or where such an obligation is prohibited by law.

Section 15 — Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or separated from the remaining provisions where necessary.

The remaining provisions will continue in effect to the extent permitted by applicable law.

Section 16 — Termination

These Terms remain effective unless terminated by you or Handscale in accordance with applicable law.

We may suspend or terminate access to our website or services where permitted by law if we reasonably determine that these Terms have been violated.

Any obligations or liabilities arising before termination will remain subject to the applicable terms and laws.

Section 17 — Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Refund Policy, and any other policies expressly incorporated into them, govern your use of our website and services.

They replace any previous versions of these Terms relating to the same subject matter, to the extent permitted by law.

If any provision is unclear, it will be interpreted in accordance with applicable law.

Section 18 — Governing Law

These Terms and any separate agreements under which we provide products or services will be governed by the laws applicable to Handscale's business, subject to any mandatory consumer protection laws applicable to the customer.

Nothing in this section limits any consumer rights that cannot legally be waived or excluded.

Section 19 — Changes to These Terms

You can review the most current version of these Terms at any time on this page.

We reserve the right to update, change, or replace any part of these Terms by publishing revisions on our website.

It is your responsibility to review this page periodically. Where required by law, we will provide notice of material changes.

Your continued use of our website after revised Terms are published constitutes acceptance of the changes to the extent permitted by applicable law.

Section 20 — Contact Information

If you have questions about these Terms of Service, please contact us using the details below.

• Business Name: Handscale
• Legal Business Name: [Enter registered legal business name]
• Email: [Enter official customer support email]
• Business Address: [Enter complete registered business address]
• Phone: [Enter customer support phone number, if applicable]

We will be happy to assist you with questions about our products, services, and website policies.