Last updated: October 9, 2026

At Handscale, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make a purchase, create an account, or communicate with us.

Our online store is powered by Shopify, which enables us to provide our products and services. By accessing or using our website, you acknowledge that you have read this Privacy Policy.

1. Personal Information We Collect

When you visit or use our website, we may collect the following categories of personal information, depending on how you interact with our store and as permitted by applicable law.

• Contact Information: Your name, billing address, shipping address, email address, and phone number.
• Payment Information: Payment method, transaction details, payment confirmations, and related financial information. Payments are generally processed through third-party payment providers.
• Account Information: Your account username, login details, preferences, and settings.
• Order Information: Products you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel.
• Communications: Information you provide when contacting our customer support team, submitting a question, or communicating with us.
• Device Information: Your browser type, device details, IP address, network connection, and other technical identifiers.
• Website Usage Information: Information about how you browse and interact with our website, including pages visited, links clicked, and interactions with our products and services.

2. How We Collect Your Information

We may collect personal information through the following methods:

• Directly from you: When you place an order, create an account, complete a form, subscribe to communications, or contact us.
• Automatically: Through cookies and similar technologies when you browse or interact with our website.
• Through service providers: From companies that help us operate our store, process payments, manage orders, provide analytics, or deliver products.
• Through business partners: From third parties where permitted by applicable law and consistent with this Privacy Policy.

3. How We Use Your Personal Information

We may use your information for the following purposes:

• Order Fulfilment: To process payments, confirm purchases, prepare orders, arrange shipping, provide tracking information, and manage returns, exchanges, and refunds.
• Customer Support: To respond to inquiries, resolve problems, and communicate with you about your orders or account.
• Account Management: To create and maintain customer accounts and remember your preferences.
• Personalised Shopping: To understand your interests, improve product recommendations, and make your shopping experience more relevant.
• Marketing and Promotions: Where permitted by law and, when required, with your consent, to send promotional emails or messages and provide information about products, offers, and updates. You can opt out of marketing communications at any time.
• Security and Fraud Prevention: To verify transactions, protect accounts, identify suspicious activity, and help prevent fraud or misuse of our services.
• Website Improvement: To analyse website usage, improve functionality, understand customer needs, and enhance our products and services.
• Legal Compliance: To comply with applicable laws, respond to lawful requests, resolve disputes, and enforce our policies.

4. Cookies and Similar Technologies

Our website and Shopify may use cookies and similar technologies to support essential store functions, remember preferences, understand website traffic, improve performance, and, where permitted, support advertising and marketing activities.

You may be able to manage cookies through your browser settings or through the cookie preference tools available on our website. Disabling certain cookies may affect some website features.

Where required by law, we will seek consent before using non-essential cookies or similar technologies.

5. How We Share Your Information

We may disclose personal information to third parties when necessary for legitimate business purposes, subject to applicable privacy laws.

These parties may include:

• Shopify: To host and operate our online store.
• Payment Providers: To process payments and prevent fraudulent transactions.
• Shipping and Fulfilment Partners: To deliver your orders and provide tracking services.
• Technology and Service Providers: To support website hosting, analytics, customer service, and store operations.
• Marketing and Advertising Partners: To provide promotional services and, where permitted, personalised advertising.
• Professional Advisers: Such as legal, accounting, or compliance professionals where necessary.
• Legal Authorities: When required by law or necessary to protect our rights, customers, or business.

We may also disclose information in connection with a business transfer, merger, restructuring, or similar transaction, subject to applicable law.

We do not disclose personal information indiscriminately. Any sharing or processing will be subject to applicable legal requirements.

6. Our Relationship with Shopify

Our online store is hosted by Shopify. When you access or use our store, Shopify may collect and process personal information to provide, maintain, and improve its services.

Information submitted through our store may be processed by Shopify and relevant third-party providers, including providers located in countries other than your own.

Shopify may also process certain information under its own privacy practices, including in connection with features and services it provides to merchants.

For further information about Shopify's privacy practices and available privacy controls, please visit:

https://privacy.shopify.com/

7. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, or external services.

These websites operate independently of Handscale and may have their own privacy policies and security practices. We are not responsible for their privacy practices, content, or handling of personal information.

We encourage you to review the privacy policies of any third-party website before sharing your information with it.

8. Children's Privacy

Our website is not intended for children who are not legally permitted to use online shopping services independently under the laws applicable to them.

We do not knowingly collect personal information from children where doing so would violate applicable law. If you believe a child has provided us with personal information unlawfully, please contact us so we can review the matter and take appropriate action.

9. Security and Retention of Information

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining accounts, providing services, complying with legal and tax obligations, resolving disputes, and enforcing agreements.

Retention periods depend on the nature of the information and the applicable legal requirements.

10. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information, subject to applicable legal exceptions.
• Request a copy of certain personal information in a portable format.
• Object to or request restrictions on certain processing activities.
• Withdraw consent where processing is based on consent.
• Opt out of certain targeted advertising or data-sharing activities where applicable.
• Withdraw from promotional communications at any time.

To exercise your rights, contact us using the details provided in the Contact Us section below. We may need to verify your identity before processing your request.

We will handle requests in accordance with applicable law. Certain information may need to be retained where legally required or where a valid exception applies.

11. Marketing Communications

If you subscribe to our promotional communications, we may send you information about new products, collections, offers, and updates.

You can unsubscribe from marketing emails by using the unsubscribe link included in those messages. You may also contact us to update your communication preferences.

Even if you opt out of marketing, we may still send essential transactional communications, such as order confirmations, shipping notifications, account notices, or responses to customer service inquiries.

12. International Transfers

Because Handscale uses Shopify and may work with international service providers, your personal information may be processed or stored in countries other than the country where you live.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, service providers, or legal requirements.

When changes are made, we will publish the updated policy on this page and revise the “Last updated” date.

Where required by law, we will provide additional notice or obtain consent for material changes.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us.

• Business Name: Handscale
• Legal Business Name: [Enter registered legal business name]
• Email: [Enter official customer support email]
• Business Address: [Enter complete registered business address]
• Phone: [Enter customer support phone number, if applicable]

We will review your inquiry and respond in accordance with applicable law.